[bt_section layout=”boxed” top_spaced=”topSemiSpaced” bottom_spaced=”not-spaced” skin=”inherit” full_screen=”no” vertical_align=”inherit” divider=”no” back_image=”” back_color=”” back_overlay=”” back_video=”” video_settings=”” back_video_mp4=”” back_video_ogg=”” back_video_webm=”” parallax=”” parallax_offset=”” animation=”” animation_back=”” animation_impress=”” el_id=”” el_class=”” el_style=””][bt_row][bt_column width=”2/3″ align=”left” vertical_align=”inherit” border=”no_border” cell_padding=”default” animation=”animate animate-fadein” text_indent=”no_text_indent” highlight=”no_highlight” background_color=”” transparent=”” inner_background_color=”” background_image=”” el_class=”” el_style=””][bt_header superheadline=”FIND AN ANSWER” headline=”How to Use Frequently Asked Questions?” headline_size=”medium” dash=”bottom” subheadline=”You have questions, we have answers. If you can’t find what you’re looking for in our FAQ section below, call us or use our Contact Us submission form.” el_class=”” el_style=”” headline_style=”regular”][/bt_header][bt_hr top_spaced=”topSmallSpaced” bottom_spaced=”not-spaced” transparent_border=”border” el_class=”” el_style=””][/bt_hr][bt_accordion][bt_accordion_items headline=”What does a cleaning service include?”][bt_text]
Your Cleaning Technician will follow a list of cleaning duties prepared in advance, plus any additional request that you made. To see what is included in an Ancenta clean, please check out our services page.
[/bt_text][/bt_accordion_items][bt_accordion_items headline=”Do I need to supply my own cleaning supplies and equipment?”][bt_text]
No, we always bring our own supplies for the job, unless you have a special product you would like us to use. We have our own equipment but would prefer to use your vacuum if you have one as we would not want to transfer anything from another home to yours.
[/bt_text][/bt_accordion_items][bt_accordion_items headline=”What if I’m not satisfied with my cleaning?”][bt_text]
Please get in touch with us right away or within 24 hours and we’ll make arrangements to rectify the situation. We have a 100% satisfaction guarantee that we stand by.
[/bt_text][/bt_accordion_items][bt_accordion_items headline=”Can I reschedule or cancel my clean?”][bt_text]
Yes! You can reschedule, skip, or cancel any clean before the time without incurring any charge.
If you need to cancel or reschedule a clean after the cut-off time, or if your Cleaning Technician arrives and is unable to gain entry or start the clean, you will be charged the full price of the clean.
[/bt_text][/bt_accordion_items][bt_accordion_items headline=”Can I have more than one regular clean per week?”][bt_text]
Yes, you can. If you’re looking for a Cleaning Technician to visit you more than once per week, you can let us know when you sign up. We will ask you how frequently you’d like cleans. Once you let us know, a member of the support staff will reach out to you to gather more information about the arrangements.
[/bt_text][/bt_accordion_items][bt_accordion_items headline=”How many cleaners clean at a time?”][bt_text]
For efficiency, at least two technicians will be assigned to each service.
[/bt_text][/bt_accordion_items][bt_accordion_items headline=”How much does a cleaning cost?”][bt_text]
The cost is dependent on the type of service requested and the additional service required.
We seek to standardize the cost for recurring cleans so you can budget accordingly.
[/bt_text][/bt_accordion_items][bt_accordion_items headline=”When do I pay for my service?”][bt_text]
You have several options. You can pay at the time of service of you can prepay using the online payment platform.
[/bt_text][/bt_accordion_items][/bt_accordion][bt_hr top_spaced=”not-spaced” bottom_spaced=”bottomSemiSpaced” transparent_border=”border” el_class=”” el_style=””][/bt_hr][/bt_column][bt_column width=”1/3″ align=”left” vertical_align=”inherit” border=”no_border” cell_padding=”btDoublePadding” animation=”animate animate-fadein” text_indent=”no_text_indent” highlight=”btHighlight” background_color=”” transparent=”” inner_background_color=”” background_image=”” el_class=”btLightSkin” el_style=””][bt_hr top_spaced=”topSmallSpaced” bottom_spaced=”bottomSmallSpaced” transparent_border=”noBorder” el_class=”” el_style=””][/bt_hr][bt_header superheadline=”IMPORTANT NOTE” headline=”Need Support?” headline_size=”medium” dash=”bottom” subheadline=”Our support team is here to partner and provide any support to you.” el_class=”” el_style=”” headline_style=”regular”][/bt_header][bt_hr top_spaced=”topSmallSpaced” bottom_spaced=”not-spaced” transparent_border=”noBorder” el_class=”” el_style=””][/bt_hr][bt_service icon=”es_e994″ icon_type=”btIcoOutlineType” icon_color=”btIcoAccentColor” icon_size=”btIcoBigSize” url=”https://ancenta.com/contact/” headline=”Create a Cleaning Plan” dash=”” text=”We help to create a cleaning plan for your residence. ” el_class=”” el_style=”” icon_shape=”btIconHexagonShape”][/bt_service][bt_hr top_spaced=”not-spaced” bottom_spaced=”bottomSmallSpaced” transparent_border=”noBorder” el_class=”” el_style=””][/bt_hr][bt_service icon=”fa_f087″ icon_type=”btIcoOutlineType” icon_color=”btIcoAccentColor” icon_size=”btIcoBigSize” url=”” headline=”Our Service Guarantee.” dash=”” text=”We stand by our word. ” el_class=”” el_style=”” icon_shape=”btIconHexagonShape”][/bt_service][bt_hr top_spaced=”not-spaced” bottom_spaced=”bottomSmallSpaced” transparent_border=”noBorder” el_class=”” el_style=””][/bt_hr][bt_service icon=”bs_f1a4″ icon_type=”btIcoOutlineType” icon_color=”btIcoAccentColor” icon_size=”btIcoBigSize” url=”” headline=”Additional Services” dash=”” text=”We can help with that. ” el_class=”” el_style=”” icon_shape=”btIconHexagonShape”][/bt_service][bt_hr top_spaced=”not-spaced” bottom_spaced=”bottomSmallSpaced” transparent_border=”noBorder” el_class=”” el_style=””][/bt_hr][/bt_column][/bt_row][bt_row][bt_column width=”1/1″][bt_hr top_spaced=”not-spaced” bottom_spaced=”bottomSmallSpaced” transparent_border=”noBorder” el_class=”” el_style=””][/bt_hr][/bt_column][/bt_row][/bt_section]