Frequently Asked Questions


You have questions, we have answers. 

Your Cleaning Technician will follow a list of cleaning duties prepared in advance, plus any additional request that you made. To see what is included in an Ancenta clean, please check out our services page.

No, you are not required to provide cleaning products or equipment. Our team has professional grade equipment and cleaning supplies to make sure we provide you with the best service you deserve.

Please get in touch with us right away or within 24 hours and we’ll make arrangements to rectify the situation. We have a 100% satisfaction guarantee that we stand by.
Yes! You can reschedule, skip, or cancel any clean before the time without incurring any charge. If you need to cancel or reschedule a clean after the cut-off time, or if your Cleaning Technician arrives and is unable to gain entry or start the clean, you will be charged the full price of the clean.
Yes, you can. If you’re looking for a Cleaning Technician to visit you more than once per week, you can let us know when you sign up. We will ask you how frequently you’d like cleans. Once you let us know, a member of the support staff will reach out to you to gather more information about the arrangements.
For efficiency, at least two technicians will be assigned to each service.
The cost is dependent on the type of service requested and the additional service required. We seek to standardize the cost for recurring cleans so you can budget accordingly.
You have several options. You can pay at the time of service of you can prepay using the online payment platform.

No, we serve all faiths and denominations. We respect all religions and deliver the same quality cleaning and partnership to their satisfaction. We clean sanctuaries, fellowship halls, restrooms and all specified areas.

Every religious facility needs a cleaning plan in the wake of the coronavirus outbreak. We offer deep cleaning churches needed to protect against illness.

We provide commercial cleaning and janitorial services for a wide range of buildings, suites, and settings including offices, automobile dealerships, banks, daycare and learning centers, fitness centers, data centers, and more.

We are an environmentally friendly commercial cleaning company that uses Green products and cleaning methods where possible.

Yes, we can provide highly trained Day Porter’s to support your scheduled and rotational cleaning maintenance needs. This often applies to building common areas and public spaces.